Many people have recently been upgraded to Windows 10, whether they like it or not. For most people it seems to work fine, it just looks different. Most scanner software, such as ARC products, Sentinel and EZ-Scan works just fine in Windows 10 but might take a few steps to get it to work. Here are a few steps to make your transition a little easier:
1) Update the cable.
If you have a Uniden XT series scanner and use the USB-1 cable make sure you have the newer version. There are 2 versions of the USB-1 cable. The older version will not work in Windows 10 (or Windows 8 for that matter). The ones we sell now work just fine in all versions of Windows. If your cable worked in Windows XP or 7 and no longer works in Windows 10 then it probably needs to be replaced by a newer version. You can also try a USB-Serial adapter and the Serial Port cable that came with your scanner.
Most RadioShack, GRE and Whistler orange, blue and black USB scanner cables seem to work fine in Windows 10. If your scanner (Uniden, GRE or Whistler) has a “Mini-USB port on the front or side of the radio that looks like a little trapezoid then a standard USB device cable will work.
2) Update the driver.
Some cables and scanners require drivers. These are small files that tell the computer how to relate to and communicate with the radio. Check the ScannerMaster page for the cable or radio that you have for links to the current drivers. Most of the time it is better to install the driver first, then plug in the cable or device. Make sure that you install the driver for your operating system. If Windows 10 isn’t listed then use the Windows 8 driver, chances are it will work fine.
3) Update the program.
Sometimes the application itself needs to be updated for Windows 10. Just like drivers however, if it worked in Windows 7 or 8 it should work in 10.
4) If all else fails reinstall the program.
Sometimes after you upgrade to Windows 10 you will still not get the radio and program to communicate. We have found that many times, especially with ARC products, simple uninstalling the program and reinstalling it will fix your connection issues. Make sure you are updating to the latest version of the program. You can download the latest versions at the program’s website. Your activation keys will still work with newer versions of the same program.
As with any program, your results may vary. The above steps will fix a majority of the issues with scanner programs, they have fixed every issue I have had. Depending on the computer hardware, software, operating system and a host of other factors you may have an issue that just doesn’t want to work even after doing all this. If you still get stuck then you may need to contact the software’s support department.
