We here at ScannerMaster get calls from customers often to explain some sort of weirdness happening with their scanner. Usually we can figure it out pretty quick but once in awhile we get stumped. When we get stumped it sticks in our craw for a while until we have an epiphany and figure it out. We had one just like that earlier this week.
A customer called and his brand new BCD536HP was acting all ornery. Every couple of seconds it would stop hearing and the signal strength meter would fluctuate. Most of the time this is caused by the Priority or CloseCall features. We determined it was neither of these but still couldn’t figure out what it was.
Here is why we were looking at these features:
Priority, when enabled, will check specified channels every couple of seconds for activity on it. If there is activity it will divert the radio from what is was doing to listen to the Priority channel.
CloseCall will check for strong signals in the area and if detected will divert the radio to the frequency the CloseCall feature detected. If the feature is set to CloseCall Priority then it will cause the radio to stop hearing a channel for a bit, just like the customer complained.
So when we made sure both Priority and CloseCall were off we were flummoxed. Well, I was flummoxed; he was frustrated. I am sure there were some other words starting with “F” being bandied about as well.
I started going thru the menus on the radio in the office (We have one of just about everything here at ScannerMaster) and eventually dug thru all the menus and submenus. Eventually we found the culprit: The Weather Alternate Priority. Somehow the customer got this turned on. As soon as we turned it off the radio worked great again! We had one happy customer and a relieved representative.
The Weather Alert Priority tells the radio to check the weather channels every few seconds and if it detects the standard 1050 Hz. tone used to signify a Weather Alert it will divert the radio to that alert.
New scanners have a ton of neat features but sometimes they can be too smart. Some of these features can cause aggravation when that feature is not needed.
